This Shipping Policy explains how orders are processed, dispatched, and delivered after purchase. It is intended to provide general information about delivery procedures and timelines, while remaining compliant with applicable UK consumer and logistics regulations.
Orders placed on this website are currently delivered to addresses within the United Kingdom only.
Delivery availability and methods may vary depending on the delivery location, product type, and operational constraints. Certain remote or restricted areas may require additional handling time or alternative delivery arrangements.
Order processing typically begins after successful payment authorisation and issuance of order confirmation.
Standard processing time: 1–3 business days
Processing times may vary due to inventory status, order volume, public holidays, or operational factors.
Orders are not dispatched on UK public holidays.
Processing time refers to internal handling prior to dispatch and does not include transit time.
Once an order has been prepared, it is handed over to a third-party logistics carrier for delivery.
Estimated transit time: 3–7 business days after dispatch
All delivery timeframes are estimates provided for reference only. Actual delivery may be affected by factors outside normal operational control, including carrier capacity, weather conditions, regional access restrictions, or regulatory inspections.
Delivery dates are not guaranteed.
Shipping fees are calculated based on the total order value:
Orders £39.99 and below: £9.99 standard shipping fee
Orders £40.00 and above: Free standard shipping
Any applicable shipping charges are displayed at checkout prior to payment confirmation.
Shipments may be subject to customs procedures or inspection in accordance with UK regulations.
Where delivery is explicitly marked as DDP (Delivered Duty Paid) on the product page or during checkout, applicable duties and import-related charges are handled as stated.
If no DDP indication is provided, local import requirements, administrative processes, or regulatory checks may apply in accordance with UK law.
Customers are responsible for ensuring that all delivery address details are complete, accurate, and accessible at the time of checkout.
Orders returned due to incorrect, incomplete, or inaccessible address information may require additional handling. Any re-delivery or re-shipment may involve additional shipping-related costs.
If a delivery attempt is unsuccessful due to recipient absence or access limitations, the carrier may follow its standard redelivery, holding, or return procedures.
Delivery delays caused by circumstances beyond reasonable operational control—such as carrier disruption, severe weather, or regulatory intervention—may affect delivery timelines. These delays do not affect statutory consumer rights.
If a parcel arrives visibly damaged, customers are encouraged to retain the packaging, document the condition upon receipt, and contact customer support using the details provided below.
Any assessment or resolution will be handled in accordance with applicable UK consumer protection regulations and the specific circumstances of the case.
Parcels that cannot be delivered and are returned to the sender may be subject to further review.
Depending on the reason for return, additional shipping, handling, or administrative steps may be required before the order can be reprocessed or otherwise resolved.
This Shipping Policy may be updated periodically to reflect changes in logistics operations, regulatory requirements, or delivery practices. The version published on the website at the time an order is placed shall apply.
For shipping-related questions or delivery enquiries, please contact us using the details below:
Address: 215 BELL AVE, APPALACHIA, VA, 24216-1503, US
Telephone: +1 (205) 603-8472
Online Service Hours:
Monday to Friday 09:00–12:00 and 14:00–18:00 (UK Time)
Email: quickhelp@nordichomefurni.com
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