In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise the right to cancel, you must notify us of your decision by a clear statement (for example, by email).
Contact details:
Email: quickhelp@nordichomefurni.com
Please include:
Order number
Product name
Date of order or receipt
A clear statement that you wish to cancel the order
If you cancel this contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
Refunds will be made without undue delay and no later than 14 days from:
The day we receive the returned goods, or
The day you provide evidence that the goods have been sent back,
whichever is earlier.
Refunds will be issued using the same payment method used for the original transaction.
Payments and refunds are processed exclusively via the following payment cards:
Visa
MasterCard
Refunds will only be returned to the original Visa or MasterCard used for the purchase. We do not support refunds to any alternative payment methods.
You must return the goods within 14 days from the day you notify us of cancellation.
Conditions for return:
Items must be unused, unworn, and in original packaging
All accessories, labels, and protective materials must be included
You are responsible for the direct cost of return shipping, unless the item is faulty or incorrect
We reserve the right to reduce the refund amount if the returned goods show signs of use, damage, or handling beyond what is necessary to inspect their nature, characteristics, and functioning.
Under the UK Consumer Rights Act 2015, if the goods are faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair.
In such cases:
Return shipping costs will be covered by us
Please contact us as soon as reasonably possible with relevant evidence (such as photos)
The right to cancel does not apply to:
Goods made to the consumer’s specifications or clearly personalised
Sealed goods which are not suitable for return due to health or hygiene reasons, once unsealed
Goods which are inseparably mixed with other items after delivery
Where applicable, this will be clearly stated on the product page.
Once the returned goods are received and approved:
Refunds are typically processed within 3–7 business days
The time taken for funds to appear on your Visa or MasterCard account may vary depending on your card issuer
If you have any questions regarding this Refund Policy, please contact us:
Address: 215 BELL AVE,APPALACHIA,VA,24216-1503,US
Telephone: +1(205)603-8472
Online Service Hours: Monday to Friday 09:00 – 12:00 and 14:00 – 18:00 (UK Time)
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