Order Cancellation Policy
This Order Cancellation Policy explains how order cancellations are handled and under what circumstances a cancellation request may be reviewed. It is designed to clarify available options while aligning with applicable UK consumer protection regulations.
Cancellation Before Dispatch
In certain situations, an order cancellation request may be submitted before the order has been dispatched. Whether a cancellation can proceed depends on the processing status of the order at the time the request is received.
Orders that have already entered preparation, packing, or dispatch stages may not be eligible for cancellation and may instead follow the return process after delivery.
Statutory Right to Cancel
Under the UK Consumer Contracts Regulations 2013, eligible UK consumers have a legal right to cancel an order within a defined period starting from the day the goods are received.
This statutory right applies regardless of whether a cancellation request was submitted before dispatch, provided the relevant legal conditions are met.
How to Request a Cancellation
Cancellation requests should be submitted using the contact details listed on the Contact Us page. Including the order reference and a clear statement of cancellation helps ensure the request can be reviewed accurately.
Requests received outside the applicable timeframe or without sufficient order information may not be processed as cancellations.
Effect of Cancellation
When a cancellation is accepted, the order will not proceed further. If payment has already been processed, any applicable refund is handled in line with the Refund Policy.
Refunds are returned using the original payment method and only to the Visa or MasterCard used for the transaction.
Orders Already Delivered
If an order has already been delivered, cancellation is managed through the return process rather than pre-dispatch cancellation. In such cases, the Return Exchange Policy applies.
Exceptions
Certain items may not be eligible for cancellation due to their nature, including goods that are personalised or otherwise excluded under applicable consumer regulations. Where relevant, such exclusions are noted on the product page.
Relationship to Other Policies
This Order Cancellation Policy should be read together with the Terms of Service, Refund Policy, Return Exchange Policy, and Shipping Policy. These policies collectively explain how orders and post-purchase matters are handled.
Nothing in this policy limits rights provided under UK consumer law.
Policy Updates
This policy may be updated from time to time to reflect operational or regulatory changes. The version displayed on the website applies at the time a cancellation request is made.
Contact
For cancellation-related enquiries, refer to the contact details provided on the Contact Us page.
Address: 215 BELL AVE,APPALACHIA,VA,24216-1503,US
Telephone: +1(205)603-8472
Online Service Hours: Monday to Friday 09:00 – 12:00 and 14:00 – 18:00 (UK Time)