Return Exchange Policy
This Return Exchange Policy outlines how returns and exchanges are handled after an order has been placed. It is intended to help users understand available options while respecting applicable UK consumer protection requirements.
Eligibility for Returns
In accordance with the UK Consumer Contracts Regulations 2013, customers located in the United Kingdom have the right to cancel an order and request a return within 14 calendar days starting from the day the goods are delivered to the customer or a person designated by the customer.
To exercise this right, the return request must be submitted within the 14-day cancellation period. The returned goods must then be dispatched back within 14 calendar days from the date the return request is approved or acknowledged.
Returned items are expected to be in a condition suitable for assessment. This generally means that items:
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Have not been used beyond what is necessary to establish their nature and characteristics
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Show no signs of damage, alteration, or excessive handling
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Are returned with original packaging and included accessories where reasonably possible
These timeframes apply in addition to, and do not affect, statutory consumer rights.
Exchange Requests
Exchange requests must be submitted within 14 calendar days of receipt of the goods.
Once an exchange request is approved, the original item should be returned within the timeframe specified in the return instructions. Dispatch of the replacement item, where available, generally occurs after the returned item has been received and assessed.
Exchange processing times may vary depending on stock availability, inspection results, and logistical arrangements.
How to Initiate a Return or Exchange
To begin a return or exchange request, users should contact the email address listed on the Contact Us page with clear information about the order and the item involved.
Providing the order reference, item details, and the reason for the request helps ensure the enquiry can be reviewed accurately.
Return Shipping
Unless the item is faulty, damaged, or not as described, return shipping costs are generally the responsibility of the customer. Instructions for returning goods are provided after the request has been reviewed.
Items sent back without prior contact or outside the applicable return period may not be eligible for further processing.
Faulty or Incorrect Items
If an item is received in a faulty condition, arrives damaged, or does not match its description, the situation is assessed under the UK Consumer Rights Act 2015.
In such cases, return or exchange arrangements are handled in accordance with the circumstances and applicable legal provisions.
Items Not Eligible for Return or Exchange
Certain items may not be suitable for return or exchange due to their nature, including:
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Goods made to personal specifications or clearly customised
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Sealed items that are unsuitable for return for hygiene or health reasons once opened
Where relevant, such limitations are indicated on the product page.
Assessment and Processing
Returned items are reviewed after receipt to confirm their condition and eligibility. The outcome of this review determines whether a return or exchange can proceed further.
Processing timelines may vary depending on the nature of the request, shipping transit, and inspection requirements.
Relationship to Other Policies
This policy should be read alongside the Refund Policy, Shipping Policy, and Terms of Service, which together explain how post-purchase matters are managed.
Nothing in this policy affects statutory rights provided under UK law.
Refund Processing Time
Once a return has been approved and the returned item has been received and inspected, any applicable refund is typically initiated within 3–7 business days.
The time required for the refund to appear on the original payment method depends on the card issuer and banking processes and is outside the seller’s direct control.
Contact
For return or exchange enquiries, please refer to the contact details provided on the Contact Us page.
Address: 215 BELL AVE,APPALACHIA,VA,24216-1503,US
Telephone: +1(205)603-8472
Online Service Hours: Monday to Friday 09:00 – 12:00 and 14:00 – 18:00 (UK Time)